Order support and returns at Guestroom Sign Co

A room plaque came with the wrong number. What now?

Hotel signs carry your room numbers, names and arrows, so they cannot be resold the way a stock item can. If a plaque arrives damaged, or a sign does not match the proof you approved, keep that piece off the wall and write to us quoting the order reference. Where a hotel is unhappy with a sign order, Guestroom Sign Co's approved remedy is a 100% satisfaction refund. Tell us which signs are affected and whether guests are already using the floor.

What should you send when you report a sign problem?

Your order reference and the property name the order was placed under.
The sign code, room number or staff name on each affected piece.
A clear photo of the sign, and of the box if it was damaged in transit.
What the approved proof showed, if the text or layout differs from it.
Whether the floor or wing is open to guests, so we understand the urgency.

Order terms for hotel room signs

Before accepting: Your hotel room signs are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Guestroom Sign Co promptly with the order reference, the affected hotel room signs, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Property” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Guestroom Sign Co explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Guestroom Sign Co piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Hotel Room Number Signs: Property, Room and Floor lines
Hotel Room Number Plaque: Property, Room number and Wing lines
Custom Door & Wayfinding Sign: Destination one, Destination two and Destination three lines
Amenity & Facility Sign: Facility, Property and Location lines
Staff Name Badge & Nameplate: Name, Role and Property lines
Welcome Desk & Lobby Sign: Property, Message and Location lines
Airbnb & Vacation Rental Plaque: Property, Message and Information address lines
Full-Color Directory Board Package: Property, Heading, Floor one and Floor two lines
Meeting Room Name Plaque: Room, Property and Floor lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Guestroom Sign Co about your order.

Business contact

Guestroom Sign Co